Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Neural Craft ("Company," "we," "us," or "our"), governing your access to and use of our AI integration services and website at neuraoi.biz.

By accessing our website, requesting consultations, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

You represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are entering this agreement on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Definitions

For purposes of these Terms:

• "Services" means AI integration consulting, platform engineering, governance establishment, and related professional services provided by Neural Craft.
• "Client" refers to any individual or organization engaging our services or accessing our website.
• "Content" includes all materials, documentation, code, reports, and deliverables produced in connection with our services.
• "Agreement" means these Terms together with any service-specific contracts, proposals, or statements of work.
• "Confidential Information" means non-public information disclosed by either party in connection with services.

3. Services Description

3.1 Service Offerings

Neural Craft provides professional AI integration services including:

• AI Value Discovery: Analysis of business operations to identify AI opportunities
• AI Platform Engineering: Design and implementation of AI infrastructure
• AI Governance Establishment: Development of frameworks for responsible AI deployment
• Related consulting, technical support, and training services

3.2 Service Delivery

Services are provided according to statements of work agreed upon with each client. We make reasonable efforts to deliver services according to agreed timelines but cannot guarantee specific results or outcomes from AI implementations.

3.3 Service Availability

Services are provided primarily to organizations in Malaysia and Southeast Asia. We reserve the right to refuse service or limit engagement based on our capacity, expertise, or other business considerations.

4. Client Responsibilities

4.1 Information Provision

Clients agree to:

• Provide accurate, complete information about business operations and requirements
• Grant reasonable access to systems, data, and personnel as needed for service delivery
• Respond promptly to requests for information or decisions
• Designate appropriate points of contact for project coordination

4.2 Cooperation

Successful service delivery requires active client participation. Clients are responsible for:

• Participating in workshops, meetings, and review sessions
• Making timely decisions on project direction and priorities
• Allocating appropriate internal resources to support engagement
• Testing and validating deliverables according to agreed procedures

4.3 Acceptable Use

Clients must not:

• Use our services for unlawful purposes or in violation of applicable regulations
• Attempt to reverse engineer, decompile, or extract proprietary methodologies
• Share access credentials or service deliverables with unauthorized third parties
• Misrepresent the scope or outcomes of our services

5. Intellectual Property

5.1 Company IP Rights

Neural Craft retains all rights to:

• Our methodologies, frameworks, and processes
• Pre-existing intellectual property and tools
• Generic components and templates
• Brand elements, trademarks, and website content

5.2 Client License

Upon full payment, clients receive a limited, non-exclusive, non-transferable license to use deliverables created specifically for their engagement for internal business purposes. This license does not include rights to resell, redistribute, or create derivative works for commercial purposes.

5.3 Client Data and IP

Clients retain all rights to their pre-existing data, systems, and intellectual property. By engaging our services, clients grant us a limited license to access and use such materials solely for service delivery purposes.

6. Payment Terms

6.1 Pricing and Fees

Service fees are specified in proposals or statements of work. All prices are quoted in Malaysian Ringgit (RM) unless otherwise stated. Pricing may be structured as fixed project fees, hourly rates, or retainer arrangements depending on engagement type.

6.2 Payment Schedule

Standard payment terms:

• Discovery services: 50% upon engagement, 50% upon delivery
• Platform engineering: Milestone-based payments as specified in statement of work
• Governance services: 50% upon engagement, 50% upon delivery

6.3 Late Payment

Invoices are due within 30 days of date. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts with overdue balances.

6.4 Refund Policy

Fees for completed work are non-refundable. If a project is terminated before completion, refunds will be provided only for unperformed services after deducting work completed to date.

7. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during the engagement:

7.1 Confidential Information

Includes business strategies, technical specifications, operational data, and any information marked as confidential or that should reasonably be considered confidential.

7.2 Obligations

• Use confidential information only for purposes of the engagement
• Protect information with same care used for own confidential materials
• Limit disclosure to employees and contractors with legitimate need to know
• Return or destroy confidential information upon request

7.3 Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Disclaimers

8.1 Service Disclaimers

Services are provided on an "as is" basis. We make no warranties regarding:

• Specific results or outcomes from AI implementations
• Performance metrics or business improvements
• Uninterrupted or error-free service delivery
• Compatibility with all systems or requirements

8.2 Professional Advice

Our services constitute professional consulting but not legal, accounting, or regulatory advice. Clients should consult appropriate professionals for compliance matters.

8.3 Third-Party Services

We are not responsible for performance, availability, or compatibility of third-party services, platforms, or tools that may be referenced or integrated in our solutions.

9. Limitation of Liability

9.1 Liability Cap

Our total liability for any claims arising from services shall not exceed the fees paid by client for the specific engagement giving rise to the claim, calculated over the twelve months preceding the claim.

9.2 Excluded Damages

Neither party shall be liable for indirect, incidental, consequential, or special damages including:

• Lost profits or revenue
• Loss of data or business interruption
• Cost of substitute services
• Reputation damage

9.3 Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control including natural disasters, government actions, or infrastructure failures.

10. Indemnification

Client agrees to indemnify and hold Neural Craft harmless from claims, damages, and expenses (including legal fees) arising from:

• Client's use of deliverables in violation of these Terms
• Client's violation of applicable laws or regulations
• Misrepresentation of information provided to us
• Third-party claims related to client's business operations

11. Termination

11.1 Termination for Convenience

Either party may terminate an engagement with 30 days written notice. Client remains responsible for fees for work performed through termination date.

11.2 Termination for Cause

Either party may terminate immediately upon material breach by the other party that remains uncured for 15 days after written notice.

11.3 Effect of Termination

Upon termination, client shall pay all outstanding fees, confidentiality obligations continue, and each party shall return the other's confidential materials. Provisions regarding intellectual property, confidentiality, and limitation of liability survive termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of courts in Kuala Lumpur, Malaysia.

12.2 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith negotiation to resolve disputes. Either party may initiate this process by providing written notice describing the dispute.

12.3 Mediation

If negotiation does not resolve the dispute within 30 days, parties may agree to mediation before a mutually acceptable mediator in Kuala Lumpur before pursuing litigation.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any statements of work or service agreements, constitute the entire agreement between parties and supersede all prior discussions or agreements.

13.2 Severability

If any provision is found invalid or unenforceable, remaining provisions continue in full force and effect.

13.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision.

13.4 Assignment

Client may not assign rights or obligations under these Terms without our prior written consent. We may assign to affiliates or in connection with corporate transactions.

13.5 Notices

All notices shall be in writing and delivered to addresses specified in service agreements or to [email protected].

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website with updated "Last Updated" date. Material changes affecting active engagements will be communicated directly to affected clients.

Continued use of services after changes constitutes acceptance of modified Terms. If you do not agree to changes, you should discontinue use of services.

15. Contact Information

For questions regarding these Terms or our services, please contact us: